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客户关系管理
Associate Translators
学历要求:本科
工作经验:1年工作经验以上或优秀应届毕业生, 有B2C经验优先
职位描述及职责:详细了解公司服务,能够按照公司标准进行热线接听及邮件沟通,准确、及时、耐心解答客户的咨询及问题,提供合适的解决方案;
解决客户的合理诉求,降低客户投诉,增加客户满意度;
具备市场敏锐度,准确把握客户的需求,将客户需求及沟通状态及时传达给总公司;
及时完成新客户订单及后续咨询工作,维护好与客户之间的关系,收集客户反馈并分析;
收集市场情报,配合市场部开发潜在客户,提供创新服务;
处理日常工作,及时完成部门主管布置的工作
任职要求:
精通英文,能英语口语及书写沟通, 将英文作为工作语言;
较强的沟通能力、与不同国籍同事互动的能力;
具备一定的销售技巧,良好的客户服务意识、有责任心、善于沟通、良好的沟通技巧、人际关系处理能力及理解能力;
具备市场敏锐度,与市场部合作,开发潜在客户;
有一定的销售能力及协调能力;
能承受较大的工作压力,善于独立分析问题的重点,高效处理问题;
有团队意识,有创新意识,工作富有热情。
The Associate Translator is involved in high-quality translation (Simplified Chinese <> English) of a client project via either actual translation of the documents or the review of the translation performed by a freelancer. Further, the translator also responds to any client queries that may arise after the delivery of the project.
Essential Duties and responsibilities
Provide high-quality translation of documents (mostly, research papers) from Simplified Chinese to English and vice versa
Perform a quality review on documents translated by other translators
Respond to client queries post delivery
Work with the Quality Manager in resolving customer dissatisfaction cases and providing strong solutions to ensure customer delight
Work with other teams (such as customer service and editing teams), based on the requirement of the client’s project
Knowledge and Skills
Strong English language skills
Strong Chinese language skills
Working understanding of computer-assisted translation (CAT) tools Must have in-depth understanding of requirements of a typical translation customer requirement
Strong customer focus
Strong focus on quality and timeliness
Good communication skills (e-mail and verbal)